The Florence Nightingale Agency has a very comprehensive set of polices and procedures which ensure that our services are delivered accurately and promptly thereby ensuring the best outcomes for our clients.
Our quality assurance system comprises seven components
Strategic planning
Appropriate staff selection
Quality management
Input from family and whanau
Up-to-date and documented policies and procedures
Accountability and responsibility for provision of services
Feedback from clients and staff to ensure that we constantly improve our service to you
These seven components work together to ensure that every individual is treated with care, respect and dignity whether they are a client or an employee. These components ensure that all the necessary steps are taken to provide the best possible care and working environment. Elements of our services in which we pride ourselves.
